Melissa Jerzyna, a Senior Property Manager for LJ Hooker Penrith, has one rule when leasing property, and that is to place tenants she would happily have living in her own home.
Her criteria has helped the agency to build a management portfolio of more than 600 properties.
"It is very important for everyone to match the right person with the right property," Ms Jerzyna said.
"We are very lucky because we don't have too many challenges come up and I think that's because as an office we are so on top of everything.
"We also treat both landlords and tenants the same. At the end of the day one person has to pay for the other to receive money, so it is important to have a good relationships with both parties."
Ms Jerzyna started working in real estate straight out of high school more than 20 years ago. With a passion for all things connected to the property market, she took an entry-level position as a receptionist. Just a year later, she was promoted to property officer and later into a management position.
Ms Jerzyna joined LJ Hooker Penrith 12 years ago and has won the network's title of NSW Property Manager of the Year four times in the past five years. She has twice been the recipient of LJ Hooker's International Property Manager of the Year. She is also a member of the prestigious LJ Hooker Captain's Club which recognises the network's top performers.
LJ Hooker Penrith has won Rate My Agent's best property management for Penrith and Kingswood, based on landlord reviews.
Ms Jerzyna's day-to-day tasks include accounts, business development, building portfolios and managing staff.
"I am very big on organisation, so everything runs pretty seamlessly," she said.
"I really enjoy helping people, particularly those who have just bought their first investment property, so I will hold their hand the whole way through and make sure they are happy with the process. The system doesn't have to be hard if you have the right advice."
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